Shipping policy

1. Order processing

  • All products are made to order. Once your order is placed, it typically takes 2–5 business days for production before shipment.

  • Processing times may be slightly longer during peak seasons, holidays, or high‑volume periods.

2. Shipping methods and delivery times

  • Shipping options and estimated delivery times are shown at checkout based on your location and the products in your cart.

  • Delivery time = processing time + carrier transit time. While most orders arrive within the estimate, occasional delays can occur due to carrier issues, customs, or events beyond our control.

3. Shipping rates

  • Shipping rates are calculated at checkout and depend on destination, product type, and chosen shipping method.

  • Any free or discounted shipping promotions will be clearly indicated on the product page or at checkout when applicable.

4. Shipping destinations

  • We currently ship worldwide; available destinations are shown at checkout.

  • Some locations may have limited shipping options or longer transit times based on carrier coverage.

5. Order tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking link (when available), so you can follow your package’s progress.

  • Tracking updates may take up to 1–3 business days to appear, especially around weekends or holidays.

6. Customs, duties, and taxes (international orders)

  • International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer.

  • Customs processes and fees vary by country and are outside of our control; delays caused by customs are not included in our delivery estimates.

7. Incorrect addresses and undeliverable packages

  • Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrectly provided addresses.

  • If a package is returned to sender due to an incorrect address or being unclaimed, we may offer reshipment at your expense, subject to new shipping charges.

8. Lost, delayed, or damaged shipments

  • If your order appears lost in transit or significantly delayed beyond the estimated delivery window, contact us and we will work with the carrier to investigate.

  • If your item arrives damaged, defective, or incorrect, please refer to our Return & Refund Policy and contact us with photos and your order number so we can help.

9. Contact

If you have any questions about shipping, or need help with an order, email us at support@extratimestreetwear.com with your order number in the subject line.