ORDERS & PRODUCTS

What makes Extra Time Streetwear different?
Our pieces blend sport, street, and everyday life into bold, wearable stories. Each design is created in small runs, celebrating identity and culture rather than mass production.

How does made‑to‑order work?
Every item is produced after you place your order, which helps keep quality high and avoid excess inventory.

What fabric and print methods do you use?
We work with an assortment of material types and professional print methods chosen for durability, comfort, and strong color, so your pieces can handle real life when cared for properly. Specific fabric and print details are listed on each product page.

How do the fits run?
Our tops lean into a modern streetwear fit with room to move. If you prefer a relaxed, boxy look, choose your usual size; if you want a closer fit, consider sizing down. Every product page includes a detailed size chart with measurements in inches and centimeters to help you dial in your exact fit.

What style and color options are available?
Different designs may offer multiple color and style variations, from clean everyday staples to bolder statement pieces. Available options are shown on each product page so you can choose the version that matches your personal vibe.

SHIPPING

How long will my order take to arrive?
All products are made to order. Once your order is placed, production typically takes 2–5 business days before shipment. Processing times may be slightly longer during peak seasons, holidays, or high-volume periods.

After production, estimated delivery times vary by destination and are shown at checkout. Total delivery time = production time + carrier transit time.

Do you ship worldwide?
Yes. We ship to most countries worldwide. Available destinations are shown at checkout. Some locations may have limited shipping options or longer transit times based on carrier coverage.

How much does shipping cost?
Shipping rates are calculated at checkout based on your destination, product type, and chosen shipping method. Any free or discounted shipping promotions will be clearly shown on the product page or at checkout.

Will I get a tracking number?
Yes. Once your order ships you'll receive a shipping confirmation email with a tracking link so you can follow your package's progress. Tracking updates may take 1–3 business days to appear, especially around weekends or holidays.

Are there customs fees for international orders?
International shipments may be subject to customs fees, import duties, and taxes imposed by your destination country. These charges are the responsibility of the customer. Customs processes vary by country and are outside our control — delays caused by customs are not included in delivery estimates.

What if I entered the wrong shipping address?
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly provided address. If a package is returned to sender due to an incorrect address or being unclaimed, reshipment may be available at your expense.

RETURNS & REFUNDS

Can I return or exchange my order?
Because every item is made to order, we do not accept returns or exchanges for wrong size, wrong color, or change of mind. Please review the size chart on each product page carefully before ordering.

What if my item arrives damaged, misprinted, or defective?
We stand behind our quality. If your item arrives damaged, misprinted, defective, or if you receive the wrong item, contact us within 30 days of delivery at support@extratimestreetwear.com with:

Your order number

Clear photos showing the issue

The email address used at checkout

If your claim is approved, we will either replace the item at no additional cost or issue a refund to your original payment method or as store credit, depending on the situation. In most defect cases you will not need to return the product.

What items are non-returnable?

Made-to-order items returned for size, color, or change of mind

Final sale or promotional items (unless damaged or defective)

What if my order is lost in transit?
If your order appears lost or is significantly delayed beyond the estimated delivery window, contact us and we will work with the carrier to investigate and resolve the issue.

CARE INSTRUCTIONS

How do I care for my tee?
To keep your tee looking fresh:

Wash inside-out in cold water

Use mild detergent

Avoid bleach and fabric softener

Tumble dry low or hang dry

Do not iron directly on the print

PAYMENTS & SECURITY

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify's encrypted checkout.

Is my payment information safe?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We do not store your credit card or payment details on our servers.

PRIVACY & DATA

What information do you collect?
We collect information you provide at checkout (name, email, shipping address, payment details) and basic browsing data through cookies. This information is used solely to process your order, improve your shopping experience, and communicate with you about your purchase.

Do you share my information with third parties?
We do not sell your personal information. We share data only with trusted service providers necessary to fulfill your order (such as our print and shipping partners) and as required by law.

Can I request my data be deleted?
Yes. You can request access to, correction of, or deletion of your personal data by contacting us at support@extratimestreetwear.com.

CONTACT

How do I get in touch?
Use our Contact page or email us at support@extratimestreetwear.com. We reply within 24 hours on business days (Monday–Friday). Please include your order number if your question is about an existing order.